I’ve previously had some unsatisfactory experiences of customer service from some of the larger cycle chain stores where rushed sales staff offer inadequate advice and after sales service. I felt it wasn’t personal. Buying your trusty steed should be an enjoyable episode and the first step to a happy relationship with your two wheels. This week, I caught up with Suzy at Reg Braddick Cycles with the intent of familiarizing myself with my local bicycle stores.
With 65 years in the business, Reg Braddick Cycles have a wealth of knowledge to offer about bicycles and cycling in and around Cardiff. The running of the business was passed from father to son and granddaughter; originally started by Reg, a competitive cyclist and butcher’s delivery boy who participated in an olympic time trial and the Empire Games in Sydney.
Reg Braddick cover all disciplines of cycling and have noticed that riders today are enjoying a varied range of riding, often a road and mountain biking combination. It seems like ‘one for every occasion’ is the new way to stock your shed. There has been a recent increase in cycle use as transport and the shop stocks a range of town and electric bikes; a great way into cycle commuting, giving the confidence to build fitness with an extra kick up the hills where necessary or to speed you along to that post-work cuppa.
Suzy’s advice to someone beginning cycling is “Make it easy for yourself. Get a good quality bike that is efficient and a pleasure to ride”. Like your friends, choose your bike wisely and it will serve you well. If you are considering making a new purchase, your local bike store is a great place to seek some advice. Think about what you want to get from a bike and the staff will understand your needs, offering the best advice for you.
The workshop offers servicing, repairs, rebuilds, wheel truing and wheel builds. There is no need to book, simply take your bike in. An after service is provided within four weeks of all bike sales for readjustments. Reg Braddick also have an online notice board where riders are offered free advertisement of their bikes for sale. The cycle community is at the heart of Reg Braddick and Suzy is keen to get riders to ‘buddy up’ and share their experiences, whether it is trying a new route or helping a novice rider begin cycling on roads. You can find this information on their website: Reg Braddick Cycles. Be a part of the hub and find Reg Braddick on Facebook.
Reg Braddick Cycles 63 – 65 Broadway Roath Cardiff CF24 1XJ Tel: 029 2049 0137